At ShoesInMotion, we want you to love your new shoes. If your pair doesn't fit perfectly or feel exactly how you expected, we are here to help you find your right stride.
We offer a 30-day return window from the date your shoes are delivered.
Return Conditions
To qualify for a full refund or an exchange, your items must meet the following guidelines:
- Unworn Condition: Shoes must be returned completely unworn, clean, and without any visible outdoor scuffs or marks on the soles. (We highly recommend trying your shoes on indoors on a carpeted surface first!).
- Original Packaging: Shoes must be sent back inside their original shoebox, and that shoebox must be placed inside a protective shipping box or mailer bag. Please do not tape shipping labels directly onto the original shoebox.
How to Start a Return
- Email our support team at support@shoesinmotion.com with your order number and the reason for your return.
- If your return is eligible, we will email you a prepaid return shipping label and instructions on how to drop off your package.
- Affix the label to your package and drop it off at the designated carrier location.
Refunds & Processing Time
Once your return package arrives at our warehouse and is inspected by our team, we will process your refund immediately.
- Timeline: It typically takes 5 to 10 business days for the refund to reflect on your original payment method, depending on your bank or credit card provider.
- Original Shipping Charges: Please note that original shipping costs (if any) are non-refundable.
Damaged or Wrong Items
If your shoes arrive defective, damaged, or if you received the incorrect size or style by mistake, please contact us within 48 hours of delivery at support@shoesinmotion.com so we can fast-track a replacement pair to you.